This is the privacy statement of Wolfork Beheer BV (hereinafter: Wolfork), with its registered office at Meerweg 45, 1405 BD Bussum. Chamber of Commerce number 92638481. The purpose of this statement is to provide every customer with information about how Wolfork processes and uses your data.

It is important that you read this privacy statement so that you are aware of how and why your data is used. This privacy statement may be amended at any time.

This statement applies to all personal data collected by Wolfork through the use of www.wolfork.com and/or wolfork.nl (hereinafter: the Websites).

Definitions

1.        Personal data: any information relating to an identified or identifiable natural person (“the data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, or an online identifier. Data relating to your dog that cannot be linked to a specific legal person, such as the dog’s name, breed, age and the like, are therefore not personal data.

2.        Processing: any operation or set of operations performed on personal data or on sets of personal data, whether or not by automated means, such as collecting, recording, organising, structuring, storing, updating or altering, retrieving, consulting, using, disclosing by transmission, disseminating or otherwise making available, aligning or combining, restricting, erasing or destroying data.

3.        Controller: the legal person that determines the purposes and means of the processing of personal data (hereinafter: Wolfork). In this case, Wolfork is the controller.

4.        The data subject: the natural person who uses these websites (hereinafter: Customer).

Cookies

Cookies are small text files that a website stores on your computer. Thanks to cookies, you do not have to set personal preferences, such as your preferred language, every time you visit the website again.

Wolfork uses functional, analytical and tracking cookies.

•          Functional cookies: are necessary for the correct operation of the websites.

•          Analytical cookies: allow us to analyse the number and behaviour of the users of the websites.

•          Tracking cookies: these cookies track your browsing behaviour so that we can better tailor our advertisements to your profile.

•          Some of these cookies are stored in your web browser by our performance providers and advertising partners. Wolfork has no direct control over these cookies.

An overview of these cookies can be found in appendix 1 at the bottom of this statement.

How to manage the cookies stored on your computer is explained in appendix 2 at the bottom of this statement.

Plug-ins and links

The Websites contain links and plug-ins to third-party websites. By clicking on these, these third parties may collect personal data about you. We have no control over these websites and are therefore not responsible for the processing carried out by these third parties.

Which personal data do we process?

•          Identity data: first and last name

•          Contact data: billing address, delivery address, email address, telephone number

•          Financial data: bank account and payment card details

•          Transaction data: detailed overview of payments and purchased products

•          Profile data: username, password, purchases or orders already made, interests, preferences, feedback, communications and responses to surveys

•          Technical data: IP address, login data, browser type and version, time zone settings, location, types and versions of browser plug-ins, operating system and platform, and other technologies on the devices you use to access the Website

•          Marketing and communication data: preferences regarding the receipt of marketing and other communication preferences

•          Other personal data actively provided to Wolfork

•          No special categories of data as described in Article 9 of the General Data Protection Regulation

How we collect your personal data

•          Direct correspondence

•          Data you actively provide to us, such as when creating a user account on our website

•          Automated technologies or interactions (for more information on this, see the “Cookies” chapter)

•          Third parties (such as providers of analytical tools)

•          Public sources

Purposes of the processing

Personal data will only be processed for the following purposes, or for purposes compatible with these purposes.

•          Service provision (in particular receiving guidance regarding the best food for your dog)

•          To improve our services and your user experience

•          Contact regarding upcoming deliveries

•          Personalised direct marketing

•          Management of payments

•          Management and technical improvement of the websites

•          Newsletter, provided you have subscribed to it

Legal grounds for the processing

The processing takes place on one of the following legal grounds:

•          The processing is necessary for the performance of a contract to which the Customer is party, or;

•          The explicit consent of the Customer, or;

•          The legitimate interest of Wolfork. In this regard, account is taken of the legitimate interests of the Customer and whether the Customer can reasonably expect that the processing may take place for that purpose.

Persons with access to this data

Wolfork only shares data with third parties when this is necessary for the provision of services, unless Wolfork is legally or judicially obliged to share data. Wolfork only allows third parties to process this data for specific purposes approved by us.

This data may be shared with:

•          Delivery services: so that your goods can be delivered to your home.

•          Service providers that provide IT and system management services.

An overview of these third parties can be found in appendix 3 at the bottom of this statement.

Retention period

Wolfork does not retain your data longer than strictly necessary for the purposes of the processing. Specifically, Wolfork retains your data for a maximum of 24 months after the last order.

Data security

Wolfork has taken appropriate security measures to protect your personal data. We also require that third parties who gain access to your personal data apply the same security measures.

Your rights regarding the processing

Every Customer always has the right to request access to, and rectification or erasure of, their personal data, or restriction of the processing concerning them, as well as the right to object to the processing and the right to data portability.

If processing takes place on the basis of the Customer’s consent, the Customer also has the right to withdraw consent for a processing operation at any time, such as withdrawing consent for receiving direct marketing. However, the withdrawal of consent does not affect the lawfulness of processing already carried out on the basis of the consent prior to its withdrawal.

The right to access, rectification or erasure of personal data, to restriction of the processing concerning them, to withdrawal of consent, or the right to object to a processing operation can be exercised by sending an email to info@wolfork.com. Wolfork has the right to ask for your identity before acting on the above requests.

Wolfork will respond within 30 days of a request at the latest.

You can also contact info@wolfork.com for other questions regarding this privacy statement.

A Customer also has the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

However, Wolfork will not be obliged to comply with a Customer’s request for access, correction, erasure or transfer due to legal obligations or due to the exercise or substantiation of a legal claim.

 

Appendix 1 – Cookie list

The overview below shows the cookies that may be placed via the Websites, who places them, for what purpose, and how long they are retained.

Cookie	Provider	Type	Purpose	Retention period
_shopify_essential	Shopify	Functional	Necessary for the operation of the webshop: cart, checkout and logging in to your account	1 year
localization	Shopify	Functional	Remembers your country, language and currency preference	1 year
cart_currency	Shopify	Functional	Remembers the currency of your cart	2 weeks
_shopify_y	Shopify	Analytical	Recognises returning visitors for webshop analytics	1 year
_shopify_s	Shopify	Analytical	Records the flow of a visit session	30 minutes
_ga	Google Analytics	Analytical	Distinguishes unique visitors for statistics on the use of the Websites	2 years
_ga_*	Google Analytics	Analytical	Maintains the session state for Google Analytics 4	2 years
_fbp	Meta	Tracking	Tracks visitors across websites to tailor advertisements on Facebook and Instagram and to measure their effectiveness	3 months
_fbc	Meta	Tracking	Records that you arrived at the Websites via a Meta advertisement	3 months
__kla_id	Klaviyo	Tracking	Recognises visitors to align emails and website visits, such as reminders for an abandoned cart	2 years

 

This overview is a snapshot and may change when we adjust our Websites or service providers. Analytical and tracking cookies are only placed after you have given consent for this via the cookie banner.

 

Appendix 2 – Managing and deleting cookies

Via the cookie banner on our Websites

On your first visit to our Websites, you can indicate via the cookie banner which cookies you accept. You can adjust your choice at any time via the “Cookie preferences” link at the bottom of our Websites.

Via your browser

In addition, you can manage and delete cookies via your browser settings. You can also set your browser to refuse cookies by default. Please note that the Websites may not function correctly without functional cookies.

•          Google Chrome: Settings > Privacy and security > Cookies and other site data

•          Safari: Preferences > Privacy > Manage website data

•          Mozilla Firefox: Settings > Privacy and security > Cookies and website data

•          Microsoft Edge: Settings > Cookies and site permissions

More information per browser can be found in your browser’s help function or via the website of the Netherlands Authority for Consumers and Markets (www.consuwijzer.nl).

Tracking by advertising partners

For tracking cookies from advertising partners, you can also manage your preferences via www.youronlinechoices.eu. You can adjust the use of personalised advertisements from Meta in the advertising settings of your Facebook or Instagram account.

 

Appendix 3 – Third parties

Wolfork only shares personal data with the following categories of service providers, insofar as this is necessary for our services. Agreements have been made with all these parties regarding the processing of personal data.

Party	Category	Purpose of the processing	Location
Shopify International Ltd.	Webshop platform and hosting	Technical operation of the webshop, processing of orders and customer accounts	Ireland (EU), parent company Canada
Mollie B.V.	Payment service provider	Processing of payments and automatic collection for subscriptions	Netherlands (EU)
Delivery and transport partners	Delivery services	Delivery of your order to your home; for this they receive your name, address and telephone number	Netherlands (EU)
Google Ireland Ltd.	Analytical service provider	Statistics on the use of the Websites (Google Analytics)	Ireland (EU), parent company USA
Meta Platforms Ireland Ltd.	Advertising partner	Displaying and measuring advertisements on Facebook and Instagram	Ireland (EU), parent company USA
Klaviyo Inc.	Email marketing platform	Sending newsletters and service emails, managing email preferences	United States

 

Insofar as personal data is processed outside the European Economic Area, this is done exclusively on the basis of an appropriate level of protection, such as an adequacy decision of the European Commission (including the EU-US Data Privacy Framework) or the standard contractual clauses of the European Commission.